About DSR

1. What is DSR?
DSR (Detach Sustain Reverse) is a fashion brand rooted in sustainability, timeless design, and modularity. Our mission is to provide innovative clothing solutions for modern women, designed with luxurious comfort and functionality in mind.

2. Where are DSR products made?
We produce our clothing in small batches in Atlanta, USA, and China. Our approach ensures high-quality craftsmanship while promoting sustainable practices.

Product Information

3. What fabrics do you use?
Our clothing is made from Tencel, organic cotton, and recycled fabrics. These materials are breathable, durable, and environmentally friendly.

4. How should I care for my DSR clothing?

• Machine Wash: Use cold water on a gentle cycle with similar colors.

• Air Dry: Hang or lay flat to dry for best results.

• Avoid Harsh Chemicals: Do not bleach.

• Ironing: Use a low-temperature setting if necessary.

5. Are your products true to size?
Yes, our products are designed to be true to size. We recommend consulting our size chart before placing your order to ensure the best fit.

Pre-Order Process

6. How does the pre-order process work?

• Step 1: Select your preferred jogger set and add it to your cart.

• Step 2: Complete your purchase at checkout.

• Step 3: Receive a confirmation email with your order details.

• Step 4: Your jogger set will be made to order. Delivery typically takes 6-8 weeks from the pre-order close date.

7. When will I receive my pre-ordered item?
Since we produce in small batches, your item will be shipped within 6-8 weeks after pre-order closes. This ensures we maintain the highest quality and reduce waste.

8. Can I cancel or modify my pre-order?
Pre-orders can be canceled or modified within 48 hours of purchase. After this period, changes cannot be guaranteed as production may have started.

Shipping & Delivery

9. Where do you ship to?
We currently ship to the USA, the Virgin Islands, Canada, and the UK.

10. How much does shipping cost?
Shipping costs depend on your location and will be calculated at checkout. Free shipping may apply for orders over a certain amount (details provided during promotions).

11. How long does shipping take?

• USA: 5-7 business days after dispatch.

• Virgin Islands: 7-10 business days after dispatch.

• Canada: 7-14 business days after dispatch.

• UK: 10-14 business days after dispatch.

12. Will I be charged customs fees for international shipping?
For Canada and the UK, customs fees may apply depending on your country's regulations. Customers are responsible for paying these fees upon delivery.

Returns & Exchanges

13. What is your return policy?
We accept returns on unused, unworn, and unwashed items with original tags within 14 days of delivery. Pre-ordered items are eligible for store credit or exchange only.

14. How do I start a return?
Contact us at [insert email] with your order number and reason for return. We’ll provide instructions for the return process.

15. Can I exchange my item?
Yes, exchanges are allowed for a different size or color if available. Contact us to initiate an exchange.

Payments

16. What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.

17. Is sales tax included in the price?
Yes, all prices include applicable sales tax based on your shipping address.

Sustainability & Responsibility

18. How does DSR promote sustainability?
We focus on slow production, planning collections 12 months in advance, and creating small batches. Our designs use sustainable materials like Tencel and recycled fabrics, and our modular approach extends the life of your wardrobe.

19. What does modular clothing mean?
Modular clothing is designed with interchangeable and detachable components, allowing you to create multiple looks from one item. This reduces waste and promotes versatile, long-lasting fashion.

Contact Us

20. How can I contact DSR for further questions?
You can reach us at detachsustainreverse@gmail.com or through our website’s contact form. We’re happy to assist with any inquiries.